Frequently Asked Questions
Product Questions
Are Stiltskin products suitable for sensitive skin?
Yes! Our products are dermatologist-tested and formulated to be gentle yet effective. We recommend patch-testing any new product before full use. If you have specific skin concerns, consult with your dermatologist.
How long until I see results?
Most customers notice improvements in skin texture and hydration within 2–3 weeks. Significant anti-aging results typically appear after 6–8 weeks of consistent use.
Can I use Stiltskin products if I'm pregnant or nursing?
While our products use safe, clinically tested ingredients, we recommend consulting your healthcare provider before starting any new skincare routine during pregnancy or nursing.
Are your products vegan and cruelty-free?
Absolutely. All Stiltskin products are 100% vegan and cruelty-free. We never test on animals and source only plant-based, ethically derived ingredients.
What's the shelf life of Stiltskin products?
Unopened products last 24 months. Once opened, use within 12 months for optimal efficacy. Store in a cool, dry place away from direct sunlight.
Can I use multiple serums together?
Yes. Layer serums from thinnest to thickest consistency, waiting 30–60 seconds between applications. Visit our Skincare Routine guide for step-by-step guidance.
Ordering & Shipping
Do you offer free shipping?
Yes! We offer free standard shipping on all orders over $250 within the continental United States.
How long does shipping take?
Standard shipping takes 3–5 business days. Express (2–3 days) and overnight options are available at checkout.
Do you ship internationally?
We are actively expanding our international shipping capabilities. Sign up for our newsletter to be notified when we ship to your country.
What's your return policy?
We offer a 60-day satisfaction guarantee. If you're not completely satisfied, return your product within 60 days for a full refund. See our Shipping & Returns page for full details.
Account & Support
How do I track my order?
You'll receive a tracking number via email once your order ships. Use the link provided to monitor your package in real time.
Can I modify or cancel my order?
Contact us within 24 hours of placing your order at info@stiltskin.com and we'll do our best to accommodate your request.
How do I contact customer service?
Email us at info@stiltskin.com or use our Contact page. We respond within 48 hours, Monday–Friday.