Shipping & Returns
Shipping Information
Domestic Shipping (United States)
- Free Standard Shipping on orders $250+
- Standard Shipping: 3–5 business days — $5.95
- Express Shipping: 2–3 business days — $12.95
- Overnight Shipping: 1–2 business days — $24.95
Processing Time
Orders are processed within 1–2 business days, Monday–Friday, excluding public holidays. You'll receive a confirmation email with tracking information once your order ships.
Tracking Your Order
Once shipped, you'll receive a tracking number via email. Use the link provided to monitor your package's journey to your door.
International Shipping
We are actively expanding our international shipping capabilities. Sign up for our newsletter to be notified when we ship to your country.
Returns & Exchanges
60-Day Satisfaction Guarantee
We stand behind the quality of every Stiltskin formulation. If you're not completely satisfied with your purchase, return it within 60 days for a full refund — no questions asked.
How to Return
- Email info@stiltskin.com with your order number and reason for return
- We'll provide a prepaid return label within 24 hours
- Pack your items securely and ship them back
- Refunds are processed within 5–7 business days of receiving your return
Return Conditions
- Products must be at least 50% full
- Original packaging preferred but not required
- Refunds issued to the original payment method
Exchanges
Want to try a different product? We're happy to help. Follow the return process above and place a new order for your preferred product.
Damaged or Defective Products
If your product arrives damaged or defective, contact us immediately at info@stiltskin.com with photos of the damage. We'll send a replacement at no charge.
Customer Support
Questions about your order? Reach us at info@stiltskin.com
We respond within 48 hours, Monday–Friday.